Thank you for visiting the Raven Studios website. If you have any questions about Raven Studios products or wish to inquire about a custom order, contact me via……
Email: firstname.lastname@example.org Call: 1-520-896-3225
Business hours are from 8:00 am until 4:30 pm mountain standard time, Monday through Friday. Orders can be made on-line 24 hrs a day, 7 days a week, 365 days per year.
The studio is closed on the following days:
(Ordering a product from this website and choosing among the listed options, is considered a standard order.)
1) Online – Look through the website, make your selections, and follow the PayPal instructions for payment. Pay by credit card or e-check. Sorry, I cannot take credit card payment over the phone.
2) Mail a check – If you prefer not to make your payment online, you can mail a check the old fashioned way. Contact me by email or phone and let me know what you you’d like to order and your shipping address. I will give you a quote for the price and you can mail your payment to, Raven Studios PO Box 610 Oracle, AZ 85623. Funds must be in US Dollars by personal check, cashier’s check, or money order. Payment must be received by Raven Studios (and personal checks cleared) before products are constructed and shipped. For your own protection, please do not mail cash.
(Ordering something other than what is listed on this website, or something that is listed with your own personal specifications is considered a custom order.)
– Please contact me by email or phone to discuss your project specifications. You’ll receive a quote for the price including shipping and you will have two payment options as follows:
1) PayPal – If you’d like to use a credit card or e-check, I will email you a custom bill through PayPal and you can then follow the PayPal instructions for online payment. Sorry, I cannot take credit card payment over the phone.
2) Mail a check – If you prefer not to make your payment online, you can mail a check the old fashioned way. Mail your payment to, Raven Studios PO Box 610 Oracle, AZ 85623. Funds must be in US Dollars by personal check, cashier’s check, or money order. Payment must be received by Raven Studios (and personal checks cleared) before products are constructed and shipped. For your own protection, please do not mail cash.
ORDERS TO BE SHIPPED OUTSIDE OF THE UNITED STATES
I kindly ask international customers to please use the following instructions to place an order: Customers who are located outside of the USA will not be able to order directly on this website. The commerce program on this site does not take into account the additional shipping charges for orders to be shipped outside of the United States. There are also shipping length restrictions to some countries. For these reasons, international customers must contact me by email (email@example.com) before ordering to discuss your order and the accurate shipping charge. Please supply your shipping address including postal code so that the shipping charge can be calculated accurately. I will give you a quote for the total order price and when the order is finalized, I will email you a custom bill through PayPal. You can then follow the PayPal instructions for online credit card payment at your convenience. Thank you!
MORE IMPORTANT INFORMATION FOR INTERNATIONAL CUSTOMERS
I personally make every product on this website. Orders are completed in the order in which they are received and I take the time to ensure that each item meets customer specifications. Order completion can take 12 weeks after payment is received. Large orders may take a bit longer. This turnaround time is subject to change depending on the current backlog of orders (Please see the current shop schedule below). When I receive your order, I will send you a confirmation email, usually within 24 hours, and give you a more accurate completion date. If you need to know what my current turnaround time is before placing your order, just send me an email or call and I’ll be happy to let you know my current schedule. I believe my products are worth the wait but I will make every effort to keep it as short as possible!
Shop schedule – Due to the current high volume of orders, the estimated time of completion for orders is as follows:
1 item ordered = about 12 weeks.
2 items ordered = about 13 to 14 weeks.
3 to 4 items ordered = about 14 to 15 weeks.
More than 4 items ordered – Please contact me for a time estimate.
Shipping – Items are shipped either by Priority Mail via the US Postal Service, UPS ground, or FedEx.
Large Orders: ( Orders that total $400 or more) Please contact RS for shipping rates.
International Orders: Orders shipped outside the United States generally take 6 to 10 additional shipping days.
Raven Studios takes pride in making quality products and treating our customers in the fairest way possible. If there is a defect in materials or workmanship, we will repair or replace it, at our discretion, for up to 90 days after the date the product is received.* (Exclusions: normal wear and tear, misuse / abuse or improper care. Custom products, those that are not Raven Studios design or Raven Studios standard hardwoods, void this guaranty.)
Raven Studios advocates caution and courtesy in training, and all of our products are to be used at your own risk. Users of Raven Studios products assume full responsibility for any and all liabilities, damages, injuries, and losses that may incur, from the use or misuse of said products.
Due to the natural variation of wood color and grain texture, no two wood products look exactly alike and may vary from photographs shown.
Prices are subject to change without notice.